TERMS AND CONDITIONS

Booking Terms and Conditions: The apartments are for the enjoyment of guests. We take social responsibility very seriously - the apartments are not for partying or business purposes. All guests will be required to provide a Security Deposit prior to check in or upon arrival - this will be returned on departure, providing the apartment has not been abused.

 Full terms & conditions below. By making a booking (the “Booking”) through Vantage Luxury Apartments Limited (“VLA”) or though a Booking Agent for the rental and use of an apartment advertised on the VLA or Agent’s website (the “Apartment”), you (“You”) the guest (“the Guest”) agree to accept the Terms & Conditions of (“VLA”) as set out below relating to the Booking. Important information in regards to COVID-19. In line with online travel agents it is assumed that a Guest knows of the risks of Covid-19 and that all bookings made after April 6th 2020 will be bound by all current cancellation policies at the time of booking and a guest should follow Government Advise on Travel. It is The Guests responsibility to stay up to date with all Government Travel advice.

The Guest should have adequate travel insurance to cover their travel should their travel plans change or be disrupted. PAYMENT TERMS: - Full balance will be due at time of booking

BOOKING BALANCE: Where the booking balance for a booking is not paid prior to arrival (unless payment on arrival has specifically been agreed at our sole discretion) VLA will be entitled to re-let the Apartment for the period and the deposit will be forfeited. VLA will provide notice to the Guest prior to re-letting the Apartment.

DAMAGE SECURITY and ID: Irrespective of how payment for the Booking is made, on arrival, at the Apartment the following will be required of the guest; the requirements may be dispensed at the sole discretion of VlA: Photo ID must be presented. A security deposit of between £100 & £500 will be taken from the guest’s. In the event of lack of care and/or any breakage/damage to the Apartment the cost of repair, replacement and or exceptional cleaning will be deducted, prior to returning the security deposit; where these costs exceed the security deposit amount, these additional amounts will be charged to the debit/credit card. Such charge will only be implemented in exceptional circumstances and the Guest will be advised in advance of any such charge being made.

HOUSE RULES & NOTICES: - No parties, get togethers, or loud events allowed at anytime. - The entire building which includes inside the property and the communal areas are all non smoking. This includes the balcony of the property. - Traces or evidence of smoking will incur and immediate £100 charge that will be Charged to the card on file or deducted from the security deposit. - No hanging from the balcony is allowed at anytime. No hanging of clothes or any items is allowed from the balcony at any time. - No loud noise or shouting is allowed in the communal areas so as to not upset neighbours. Guests may be charged for call outs due to excessive noise levels. - Shoes should not be worn in the bedrooms or on rugs so as to maintain the condition of the carpets and rugs in the property.

CANCELLATION POLICY: - Guests must cancel 2 weeks prior to the date of checkin to receive a full refund. - No refund will be given for bookings cancelled less than two weeks from date of arrival.

CLEANING: - All prices include cleaning fees at no additional cost unless extra cleaning is requested. - The cleaning costs do not include or cover any additional cleaning caused by damage or staining or negligence or breaking of the house rules such as smoking etc. In this case an extra fee will be charged, and or extra cleaning will arranged at an extra cost to the guest. This includes all communal areas. - All apartments are required to be cleaned at least once every 7 days. Cleaners will access the property upon an agreed date in the week. - If the cleaners can not access the property for the weekly clean due to the fault of the guests, either forgetting the cleaner is coming, leaving a key in the door to block access, or any similar behaviour, there will be a reschedule charge to the guests that will cover the time lost to the cleaner and the potentially longer clean later due to the broken schedule of upkeep for the property. The amount charges will not exceed the amount of an individual clean. - Guests are expected to respect the property and clean up after themselves as much as possible. - Guests are expected to wash their own dishes using the equipment in the property or using the dishwasher in the property. An extra charge will be levied for dishwashing, should the cleaner have to spend time on this. - All permanent staining of bedding by wine, make up, fake tan, blood, and or any other problematic substances that will not wash out, will result in an immediate charge for new bedding and pillow slips. - All properties are expected to be left in a similar state to that which they were received.

BOOKING AND PAYMENT 

 1.1 BOOKING: The Guest may book online via  www.vantageluxuryapartments.com or Booking Agent’s website. The Guest may book by email, following initial enquiries or by telephone.

1.2 PAYMENT: Shall be by credit /debit card. Bank transfer will be accepted – the booking remains unconfirmed until paid, unless Credit arrangements are agreed. .

1.5 FULL PAYMENT: The full booking payment will be due at time of booking (or on arrival, at VLA’s discretion)

1.6 BOOKING CONFIRMATION: VLA will issue a Booking Confirmation following receipt of a valid booking.

1.6 DAMAGE SECURITY and ID: Irrespective of how payment for the Booking is made, on arrival, at the Apartment the following will be required of the guest; the requirements may be dispensed at the sole discretion of VLA: * Photo ID must be presented. * A security deposit of up to £100-£500 per apartment will be taken from the guest’s card or taken via bank transfer. In the event of lack of care and/or any breakage/damage to the Apartment (see clause 5 below) the cost of repair, replacement and or exceptional cleaning will be deducted, prior to returning the security deposit; where these costs exceed the security deposit amount, these additional amounts will be charged to the debit/credit card. Such charge will only be implemented in exceptional circumstances and the Guest will be advised in advance of any such charge being made.

1.7 You must be aged 20 years or over to make a booking with us and you must be aged 18 years or over to stay alone. Guests under the age of 20 must be accompanied by an adult aged 20+.

2. CANCELLATION by Guest

2.1 If the Guest cancels the Booking any amounts paid shall be forfeited. Guests are strongly advised to take out a Travel Insurance Policy to cover such potential loss.

2.2 If the Guest wishes to cancel the Booking, cancellation by the Guest MUST be in a written format – preferably email. On receipt of notice of such cancellation VLA will issue the Guest with an email acknowledging notice of cancellation to the Guest by email. If the Guest does not receive such acknowledgement by VLA, then notice of the cancellation will be deemed NOT to have been received by VLA and the Booking will stand.

2.3 Guest must give 4 weeks notice to cancel the booking. Acknowledgement of the cancellation will be given my VLA. If the Guest does not receive such acknowledgement by VLA, then notice of the cancellation will be deemed NOT to have been received by VLA and the Booking will stand. 3. Cancellation by Apartment Owner 3.1 In the unlikely event that the Apartment is unavailable through events arising outside the control of the Owner or VLA, VLA may be forced to cancel the Booking. VLA will inform the Guest of any such circumstances as soon as possible and where feasible will offer the Guest alternative accommodation of a similar price and location. If the alternative accommodation offered is unacceptable to the Guest then VLA will refund all monies paid by the Guest in full and thereafter the Guest will have no further claim against VLA or the Owner.

4. TERMS OF BOOKING

4.1 USE OF THE APARTMENT SHALL BE FOR NORMAL DOMESTIC PURPOSES ONLY. This does not restrict the Guest from having other guests visit them at the Apartment within reason.

4.2 PROHIBITIONS: The following are strictly prohibited under the terms of the rental: * Use of the apartment for PARTYING. * Use of the apartment for any form of BUSINESS PURPOSES. This does not restrict its use for business travellers. It prohibits any form of business from being conducted from the apartment, in particular where this involves people visiting the apartment to conduct business. * Noisy and reckless behaviour. * It is illegal to smoke within any part of the buildings are apartments.

4.3 ALL COSTS ASSOCIATED WITH THE RUNNING OF THE APARTMENT are included in the booking cost.

4.4 SERVICING: One set of bed linen and one set of towels per person are included in the total Booking cost. For Bookings of more than 1 week, a light clean of the Apartment and linen/bed linen change will be provided on a weekly basis.

4.5 ARRIVAL: The Apartment shall be available for arrival from 3pm until 9pm on the day or arrival. Earlier arrival MAY be possible by prior arrangement. The apartments have no reception facilities; Guests should advise VLA of an approximate arrival time. VLA will provide the Guest with a mobile telephone number to call approx. 1 hour prior to arrival at the Apartment. VLA will arrange for someone to meet the guest on arrival at the apartment. For Guests who arrive between 9pm and midnight there is a “late arrival” fee of £40. There is no check in after Midnight without prior arrangement. Check in after Midnight may be charged £100 but only by arrangement by VLA.

4.6 DEPARTURE: Other than by prior arrangement, Guests must vacate the Apartment by 11am on the day of departure. At the time of arrival, a representative of VLA will explain departure arrangements.

5. CARE OF PROPERTY

5.1 For the benefit of the next Apartment guests, we request that the Guest advises VLA of any breakage or damage that occurs during their stay. The Guest will not be charged for any incidental breakages or damage, which occurs as a result of normal use subject to the sole discretion of VLA.

5.2 The Guest shall take reasonable and proper care of the Apartment, its furniture, pictures, fixtures and fittings and any effects in or on the Apartment and leave them in the same clean and tidy condition and state of repair at the end of the letting period as at the beginning. Where, in the sole opinion of VLA, there has been serious lack of care and/or excessive breakage/ damage, the Guest will be held responsible for the cost of rectification.

6. COMPLAINTS AND PROBLEMS

6.1 COMPLAINT BY GUEST: Should there be any problem or cause for complaint during the Guest’s stay, the Guest shall contact VLA immediately. VLA will do its utmost to rectify the problem. If the Guest feels that the problem has not been resolved satisfactorily they should forward full details of the complaint in writing – preferably by email – as soon as possible to VLA to enable VLA to act quickly in helping to resolve any subsequent dispute.

6.2 COMPLAINT BY VLA: VLA reserves the right to decline accommodation and/or to demand the immediate withdrawal of any Guest not complying with these Terms & Conditions, or for any conduct detrimental to the Apartment or the comfort of neighbours to the Apartment.

7. No PETS

 * Pets are not allowed in any of the Apartments. (Guide dogs excepted).

8. NO SMOKING

 * Smoking is not permitted in any of the Apartments or in any communal parts of the buildings.

9. RIGHT OF ENTRY

9.1 VLA reserves the right of entry to the Apartments at all reasonable times, for the purposes of inspection or to carry out necessary repairs or maintenance. Other than in an emergency situation, notice of entry will be given.

9.2 In the event of serious disturbance or affray, VLA reserves the right to gain immediate access to the Apartment without giving prior notice.

10. PERSONAL BELONGINGS LOSS or DAMAGE

 10.1 The use of the Apartment and its equipment is entirely at the Guest’s risk and no responsibility shall be accepted by the Owner or VLA for loss or damage to any personal belongings of the Guest, members of the Guest’s party or of any persons entering the Apartment with the permission the Guest.

10.2 Vehicles: Where a parking space is made available to the Guest (either in what is termed “secure” garage parking, courtyard parking or allocated parking spaces), no responsibility shall be accepted by the Owner or VLA for any loss or damage to any Guest vehicles or their contents.

10.3 Controlled parking facilities: Where a car parking space is offered/provided in a location, which utilises controlled entry/exit, no liability is accepted by the Owner or VLA for problems (e.g. delays) associated with breakdown/malfunction of such controls.

11. DISCLAIMER

11.1 VLA takes every care to ensure the accuracy of all Apartment descriptions contained on the VLA website, Agents’ websites (where these descriptions are within our control) and all information is given in good faith and assumed to be correct at the time of advertising.

11.2 VLA cannot be held responsible for any errors in relation to Apartment descriptions appearing on the VLA website and or in any Apartment brochure.

11.3 VLA cannot accept any liability for happenings outside their reasonable control, e.g. breakdown of domestic appliances, problems with plumbing or wiring, sudden temporary invasion of pests, any damage resulting from exceptional weather conditions or the Owner’s negligence resulting in loss, injury or accident.

11.4 VLA cannot accept any liability for changes (or withdrawals of) specified amenities mentioned in the Apartment description either on the VLA website, Agent website and or in any Apartment brochure.

11.5 VLA takes every care to ensure the accuracy of all prices quoted via the on-line booking system. VLA reserve the right to adjust the prices as necessary where prices have been quoted in error.

11.6 VLA are not responsible for buildings, maintenance or the upkeep of the buildings where apartments are located. If a building has a lift or secure door entry VLA or the owner are not responsible for loss, damage or breakdown. Any instance of breakdown should be reported to VLA straight away when they can raise this with the building manager/factor.

12. CONTRACTS (Rights of Third Parties) Act 1999

12.1 A person who is not a party to this Booking Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms but this does not affect any right or remedy of a third party which exists or is available apart from that Act. 13.

13.GENERAL

 13.1 Where the Apartment is situated in Scotland, this Booking Agreement shall be governed by and interpreted in accordance with Scottish law.

13.2 If any part of this Booking Agreement is held to be illegal, void, invalid or unenforceable for any reason, the legality, validity and enforceability of the remainder of this Booking Agreement shall be unaffected.

13.3 This Booking Agreement constitutes the entire agreement and understanding of the parties and supersedes any previous agreement between the parties relating to the subject matter of this Booking Agreement.

13.4 No variation of this Booking Agreement or amendments to these terms and conditions shall be effective unless agreed in writing; such agreements shall be deemed to have taken place if VLA acknowledges such variation by email.

13.5 A waiver of any right under this Booking Agreement is only effective if it is in writing, including email, and it applies only to the party to whom the waiver is addressed and the circumstances for which it is given.

13.6 The headings in these terms and conditions are for convenience only and shall have no effect on their interpretation. Vantage Luxury Apartments Ltd Company number - 13314547

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